Frequently Asked Questions

What exactly is this service?

We're a free connection platform that links Tucson-area homeowners with licensed, vetted AC repair professionals. When you submit a request, we instantly notify 2-3 local technicians who can help. You compare quotes and choose who to hire.

How much does this cost?

Our service is 100% free for homeowners. You only pay the technician you choose for their actual repair work. We don't charge connection fees, service fees, or commissions.

How do you make money?

Technicians pay us a small fee to be part of our network. This allows us to offer the service free to homeowners while connecting professionals with customers who need help.

How fast will I get a response?

Most homeowners hear back within 5-15 minutes during business hours (7 AM - 9 PM). Emergency requests often get even faster responses. Technicians receive instant notifications, so they can call you right away.

How many quotes will I receive?

Typically 2-3 from available technicians in your area. This gives you options without overwhelming you with calls.

What if I don't hear back?

If you don't receive any calls within 30 minutes, check that your phone number was entered correctly and try submitting again. You can also call us for assistance.

Do I have to pick one of the companies that contacts me?

Absolutely not. You're never obligated to hire anyone. Compare quotes, ask questions, and only proceed if you're comfortable.

Can I get quotes for non-emergency work?

Yes! While we specialize in fast emergency service, our network handles all AC work including installations, maintenance, and planned repairs.

How do you vet technicians?

Every company in our network must be:

• Licensed by the Arizona ROC (Registrar of Contractors)
• Insured (liability and workers compensation)
• Background-checked
• Reviewed regularly based on customer feedback

What if I have a problem with a technician?

Contact us immediately. We take complaints seriously and will work to resolve the issue. Technicians who receive multiple complaints are removed from our network.

Can I see reviews before I hire?

Yes! Ask the technician for references or check their Google reviews. All our partners maintain public ratings you can verify.

How much will the repair cost?

AC repair costs vary widely depending on the problem:

• Simple fixes (thermostat, filter): $75-150
• Medium repairs (capacitor, contactor): $150-400
• Major repairs (compressor, coil replacement): $500-2,000+

Always get quotes before work begins.

Do I pay you or the technician?

You pay the technician directly for their work. We don't handle any payments. This keeps your costs lower.

Will I get written quotes?

Most technicians provide verbal quotes on-site after diagnosing the issue. Always ask for a written estimate before approving major repairs.

What if the price seems too high?

This is why we connect you with multiple technicians! Compare quotes and don't be afraid to negotiate or get second opinions.

Do you offer 24/7 service?

Our service is available 24/7, but technician availability varies. Late night and weekend emergency service typically costs more due to after-hours rates.

What qualifies as an emergency?

Any situation where your AC has completely failed and the heat is creating safety concerns (elderly residents, medical conditions, extreme temperatures). Most emergencies get same-day service.

Can I schedule service for next week?

Yes! Just select "Flexible timing" on the form and mention your preferred dates in the details box.

Do you cover my area?

We serve Tucson, Oro Valley, Marana, Catalina Foothills, Sahuarita, Green Valley, and surrounding communities. Check our Service Areas page for a full list.

What if I'm outside your service area?

Submit a request anyway! We're always expanding and may have a technician who can travel to you.